Policy

ORDERS

Here at Spiritmadecakes, we prefer at least 1-2 weeks’ notice for all orders, as we are continually booked in advance.  We will, however, endeavour, where availability permits, accept short notice cakes.

Any Products ordered from a picture or photo, of a product produced by any other cake maker, can only be reproduced by Spiritmadecakes as our interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo.

 

 

DEPOSITS

A non-refundable deposit of 50% is required to hold your date within fourteen (14) days prior to pick up.

If an order is placed within the fourteen (14) days prior to pick up, the full payment is expected within 24 hours of the invoice.

***Please note that any deposit paid via PayPal or credit card incurs a surcharge of 3.5%.

 

 

DELIVERY

Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product in appropriate condition, it is then up to the Customer to store and care for the cake as per Spiritmadecakes instructions. If anything is to happen to the cake after this exchange and deemed to be the fault of the Customer through not following the instructions provided, Spiritmadecakes is not liable for any damages.

** Delivery and setup are required for all wedding cakes and for some multiple tier special occasion cakes. Delivery is a minimum of $25 for cakes within a 10 miles radius of Spiritmadecakes. All other deliveries are $2 per mile. If you want to pick up your cake, please make agreements beforehand.